Terms and Conditions

Cancellation Policy:
We offer a 100% refund on cancellations made 7 days or more before your scheduled check-in date. Cancellations that are made 7 days or less of your scheduled check-in date will result in your deposit being forfeited.

Security Deposit:
A hold will be placed on your credit card 3 days before your check-in date, and for up to 5 days after your check-out date to be used as your security deposit. This hold will be released automatically 5 days after check-out if no issues are found (ie: missing/damaged items, unit left excessively dirty, or any amounts owing for fines etc.).

Direct Booking Policy & Long-term Stay Policy:
All guests’ names & ages must be provided, along with address, email & phone numbers for the guests staying at the suite if requested for booking approval. A scanned, current/valid picture ID may also be requested from the main booking guest if requested. As noted above, a refundable security deposit will be taken for the duration of your stay.

Only the approved guests are allowed to use and stay at the property. All guests must abide to all posted resort rules as well as any posted Covid-19 rules as authorized by the authorities.

All posted resort rules must be followed. Quiet time is 10 p.m. Any unruly/loud guests will have their stay cancelled, a fine of $500 levied, and immediate eviction with no refund. We are not responsible for any facilities or amenities unavailable during your stay due to maintenance or reasons beyond our control.

Guests must follow all posted Covid-19 protocols currently in place with the authorities.

Contact

Lake Okanagan Resort
Chris
West Kelowna, B.C.
+18778180001

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